In some cases, your order might get split into two or more orders. Those will still be delivered, just on different times. For any such order you will receive a whatsapp notification and it will clearly mention the split of the order.If you have not received any notification of an order split, please reach out to us at: support@pawsfortune.com or use the contact page located at the bottom of our website. We’ll get back to you promptly.

If your product is not shipped, you can cancel your order from the My account section. Please login and go to my account > order history, click on edit or cancel.If your product is shipped, you can cancel or return your order by reaching out to us at:

Contact: (+91) 977-375-0306, OR
Email: support@pawsfortune.com

As soon as we receive the request, we’ll have the order picked up in the next 2-3 business days and wherever applicable, we’ll reprocess the order immediately and/or refund the amount back to the payment method used. In most cases, the fund will be processed within 24 to 48 hours, however in some rare cases, it could take a little longer. Do allow 4-5 business days for the amount to hit your account in such cases.

Please note that you can return an order within 10 days of delivery of the order. We will only be able to service returns that are compliant with the return policy.

If you encounter any kind of product quality issue - damaged or broken product, torn packets or if the quality is not acceptable in any form, please reach out to us and report the issue at:

Contact: (+91) 977-375-0306, OR
Email: support@pawsfortune.com

We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days.

Please make sure to report it within 10 days from the delivery of the product